Policies & Procedures
Use Your Best Judgment at all times
Employees will display that they are team players by being responsible, dependable, punctual, knowledgeable, friendly, flexible, and careful. It is the employee's responsibility to contact their immediate supervisor if there are questions about any regulation, expectation, or procedure.
Examples of Inappropriate Behavior
The following list, while not exhaustive or all-inclusive, contains items that are considered infractions of company policy and may be subject to disciplinary action up to and including termination of employment:
- Poor customer service, internal or external
- Failure to successfully perform job duties as assigned
- Violation of the drug and alcohol policy
- Violation of uniform or appearance standards
- Theft, fraud, or any other act of dishonesty
- Excessive absenteeism or tardiness
- Unauthorized use of company property including employee passes, computers, equipment, keys, vehicles, records, or any other company property as designated
- Negligent, reckless conduct, or abusive behavior
- Any violent conduct, the threat of violence, or carrying of a weapon
- Sexual or other unlawful harassment
- Handling the personal property of others without authorization
- Reckless skiing or boarding
- Skiing or boarding in closed areas
- Defacing company property
- Smoking in uniform
- Improper wearing of employee uniform
- Unauthorized absence from your workstation
- Discussing confidential company matters with unauthorized personnel, guests, or in public areas
- Abuse of any employee privilege or benefit
- Reading non-company supplied material at workstations
- Eating at your workstation
- Failure to maintain accurate and proper accountability of monetary funds
Uniforms & Appearance
Uniforms & Appearance
Mt. Rose has established a uniform program designed to create a consistent and identifiable look for employees. All employees will be issued a uniform, as it is important that you are easily recognizable to our guests. Uniforms will vary depending on the nature and the location of your position. All issued uniform components will clearly identify you as an Mt. Rose employee when worn appropriately. Uniforms are to be worn on duty only and to and from work as necessary. Employees are required to remove any issued jackets, fleece wear, or shirts before free riding, going to the bar, or participating in other personal activities on or off the Mt. Rose property. Uniform jackets, fleece wear, shirts, or nametags are not permitted in Timbers or Sky Bar, or while smoking or using tobacco products. Wearing uniform jackets inside out is not permitted as an option for being off the clock. This includes smoke breaks and skiing in the Chutes.
Some employees may prefer to wear a long-sleeve layer underneath their short sleeve uniform shirt. In this case, ONLY BLACK UNDER LAYERS ARE PERMITTED. High necks (turtle necks) OK to wear (no inappropriate logos (including other resort logos.)
Employees working outdoors will need to provide their own black pants. These pants must be solid black in nature, full length, and regular size: no baggy or large sizes. Indoor employees are encouraged to wear black, navy, or khaki-colored pants. Jeans are permitted as long as they are not overly faded. All clothing must be clean and free of holes, racing stripes, bleach stains, or patches. Sweat pants and shorts are not permitted in season. All designated, issued uniforms are to be returned at the end of employment and employees are responsible for the cost of any lost or unreturned items.
All management employees will work together to ensure that employees are within the proper uniform policy guidelines. Keep in mind if you are out of uniform while on duty or are otherwise appearing improperly you will be subject to disciplinary action from any member of our management team. Failure to comply with the guidelines of this policy may result in disciplinary action up to and including termination.
Some select indoor employees working in colder areas will be issued a blue fleece. This uniform item is issued and tracked just like a uniform jacket - it remains company property and must be returned in good condition at the end of the season.
Dress, grooming, and personal cleanliness standards contribute to the morale of all employees and affect the business image Mt. Rose presents to customers and visitors.
During business hours or when representing Mt. Rose all employees are expected to present an overall uniformed appearance. You should dress and groom yourself according to the requirements of your position and follow all company guidelines. This is particularly true if your job involves in-person contact with customers or visitors.
The following appearance standards must be maintained during your employment period: Personal clothing must be clean and wrinkle-free at the beginning of your shift and free of tears, holes, or patches. Please see your supervisor regarding color and style requirements for your specific department.
Grooming
Extreme facial jewelry such as eyebrow rings/pins, lip rings, and nose rings are not professionally appropriate and must be removed during work. If you are working near moving equipment or in food service, additional restrictions may be present for jewelry.
Your hair must be clean and well-groomed at all times. Extreme hairstyles may need to be approved by management or covered with a hat. Long hair will always be pulled back when working near moving equipment and specified areas in the food and beverage department. Established facial hair at this time is permitted providing it is trimmed within 1/4 inch of the face. No in-season growing is allowed.
Anytime you are on the clock you will be required to wear your company-issued uniform. This includes all issued components such as jackets, pants, ball caps, knit hats, and name tags.
Bring your smile with you every day and wear it proudly.
Employee Badge (aka Employee Season Pass)
All employees will be issued an employee badge once all required training are complete. Your badge shows your employee number, which is needed for clocking in and out. It also entitles you to lift access and other privileges and discounts offered by Mt. Rose. Please have your employee badge in your possession at all times while on company property. If you should lose your employee badge a replacement can be obtained through the Human Resources department. This pass remains the property of Mt. Rose and must be surrendered upon demand or termination.
Name Tags
Be sure to wear yours at all times when at work. Only correct names are permitted on nametags. If you lose your nametag, notify HR to issue you a replacement. Please wear your nametag correctly - it should be placed on your chest opposite the Mt Rose Logo or in the provided name tag window if applicable.
LOGO "NO's"
Not Wearing a Nametag
Wrong Name (or wearing someone else's nametag)
Upside down
On a Hat
On a Lanyard
Blinged out
Stickers or graffiti additions
Helmet Policy
Helmets are required for all Mt. Rose Ski Tahoe employees when working on the mountain that are skiing / snowboarding, and operating snowmobiles on the hill during the course of their normal work duties including but limited to the following departments:
Ski School
Ski Patrol
Terrain Park
Vehicle Maintenance
Lift Operations
Snowmaking Staff
For employees who do not already own a helmet:
Mt. Rose offers a FREE Giro helmet that you can request through the Human Resources Department. Employees can also purchase a helmet in the Retail shop at 50% off. All employees will be encouraged to wear helmets when on the mountain while off-duty.
Sustainable Purchasing Policy
Mt. Rose embraces sustainability that protects the environment, improves company performance, and is good for our employees, guests, and community. Consider these factors when making purchasing decisions.
Local first + quality vendors: Support the people in our community and supply chains
- Communicate with vendors about their sustainability practices.
- Choose local vendors when possible.
- Choose vendors with product/packaging takeback services when possible.
- Considerations: How many miles will this product have to travel? Will someone in our community benefit from this purchase? How can I strengthen the Northern Nevada economy in my purchasing decisions? Does my vendor demonstrate responsible operations? Does my vendor offer carbon-neutral shipping?
Sustainable materials: Choose responsible resources for people and the planet
- Prioritize products made from reclaimed, repurposed, or recycled materials.
- Avoid virgin plastic products as much as possible.
- Choose nontoxic soaps, paints, and cleaning supplies.
- Considerations: What resources went into this product? Is there a more environmentally friendly option than what we use now? How do our purchasing dollars reflect our values? Does this purchase align with our mission statement?
Product lifetime and efficiency: Evaluate the long-term impact of purchases.
- Consider the product’s end-of-life and waste impact when purchasing.
- Before discarding products, investigate alternative waste streams – recycling, onsite reuse projects, and charitable donations for items in good condition.
- Considerations: Can this product be reused, repurposed, recycled, or composted? How often will this product need to be replaced, or is there a long-term option?